South West Development Commission
Performance summary
With the success of the South West Academy of Sport fresh in our minds, you'll forgive us for using a few sports terms to sum up how we performed in the 2010/2011 financial year.
So, let's say if our performance ratings for 2010/2011 were scores in a gymnastics or diving event, we'd end the year in review up on the podium.
Our Client Satisfaction Survey carried out by independent consultancy firm Savant Surveys and Strategies certainly gave us a scorecard worth cheering about - the overall level of satisfaction with the quality of performance by the Commission was rated at 97 per cent.
This outstanding result was achieved as we carried out the business of creating a region of excellence, while simultaneously going through the process of a State Government-initiated review of the operations of development commissions across the State.
Our activities during 2010/2011 included the administration of $37.8million in grants, the processing and certification of 204 employer-sponsored skilled worker applications, the sourcing of funds for strategic infrastructure projects, and the hosting of a number of visitors to the region including the then Governor of Western Australia, Dr Ken Michael AC.
In addition, we continued our commitment towards education and training in the region by opening our office to work experience students and exchange officers, including a Creative Industries student from Edith Cowan University's Bunbury campus and an exchange officer from Jiaxing, China.
Several staff members also took advantage of our professional development program - something that will help us to perform even better in the future.
How we performed
Our 2011 client survey asked local government representatives and key clients to rate the effectiveness of the Commission in assisting or contributing to the region's development through its work in:
- Investing in People and Place
- Investing in Infrastructure and Environment
- Investing in Knowledge, Enterprise and Innovation
From 225 clients invited to participate in the survey, 114 completed the questionnaire.
Client Survey Results
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Royalties for Regions
Royalties for Regions South West Regional Grants Scheme
Our 2011 client survey asked local government representatives and key clients to rate how effectively the Royalties for Regions South West Regional Grants Scheme added value to communities.
Government performance framework
Each year the South West Development Commission is required to meet a number of targets set by the State Government. These targets relate to Government-desired outcomes, services to be delivered and performance targets to be achieved. The agreement is a transparent way for the State Government to monitor the operational performance of the Commission.
Resource agreement
| 2010/11 target1 | 2010/11 actual | 2010/11 variation2 | |||
| FINANCIAL TARGETS | |||||
|---|---|---|---|---|---|
| Total Cost of Services (i.e. endorsed expense limit) | $9,897 | $13,943 | $4,046 | ||
| Net Cost of Services (details in the Income Statement) | $9,772 | $13,574 | $3,802 | ||
| Total Equity (details in the Balance Sheet) | $12,164 | $15,920 | $3,756 | ||
| Net Increase/(Decrease) in Cash Held (details in Cash Flow Statement) | ($1,412) | ($5,495) | $4,083 | ||
| Full Time Equivalent (FTE) staff level | 25 | 24 | 1 | ||
1. As specified in the budget statements for the year in question. 2. Explanations are contained in Note 38 Explanatory Statement. |
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| KEY PERFORMANCE INDICATORS | |||||
| REGIONAL DEVELOPMENT | |||||
| Key Effectiveness Indicator - Customer satisfaction survey | 78% | 82% | 4% | ||
| Key Efficiency Indicator - Average cost per hour of service | $180 | $151 | ($29) | ||
1. As specified in the budget statements for the year in question. 2. Explanations for the variations between target and actual results are presented in the Performance Indicators. |
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